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STEPR Pro + Stair Climber

4.6 38+ online reviews

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Sale price$6,299.00 Regular price$7,999.00

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STEPR Pro + Stair Climber
STEPR Pro + Stair Climber Sale price$6,299.00 Regular price$7,999.00
Description

Commercial power. Connected intelligence. Stair climbing perfected.

 

The STEPR PRO Connected Stair Climber is the ultimate expression of stair climbing performance — engineered for athletes, studios, and discerning home users who demand uncompromising power, precision, and durability. Featuring a full 7” PRO floating step, expanded surface area, and the ability to reach up to 190 steps per minute, the STEPR PRO is built to support advanced HIIT training and elite conditioning.

Constructed with an overbuilt commercial-grade frame and hardware, the STEPR PRO delivers rock-solid stability and long-term reliability, all while maintaining STEPR’s signature compact footprint. Designed for both home and light-commercial environments, it brings professional-level training into virtually any space.


Performance Without Limits

  • Full 7” PRO Floating Step
    Enhanced step height and surface area comfortably accommodate virtually any foot size while delivering a powerful, natural climb.

  • Up to 190 Steps Per Minute (SPM)
    Designed for advanced HIIT, sprint intervals, and high-intensity conditioning.

  • Overbuilt Commercial-Grade Construction
    Reinforced frame and hardware engineered for elite performance and durability.

 

PRO+ Connected Experience
A stunning 27” HD touchscreen with 360° swivel and pivot capabilities, offering coach-led on-demand classes, guided workouts, and a wide range of entertainment and streaming options — all with no mandatory memberships.


Compact by Design. Powerful by Nature.

Despite its commercial capabilities, the STEPR PRO maintains a space-efficient footprint. Standing at approximately 85.8”–89” tall, it is designed to fit through standard doorways and is well-suited for rooms with recommended 8-foot ceilings, making it ideal for most indoor environments.


Built for More Than Cardio

  • Integrated Strength & Resistance Anchor Points
    Expand beyond stair climbing with strength and resistance-based training.

  • Advanced Safety Engineering
    Industry-leading auto-sensing technology, multiple emergency stop points, and a precision laser safety system provide unmatched peace of mind.

  • Patent-Pending Innovation
    Multiple proprietary, patent-pending features deliver a stair climbing experience unlike anything else on the market.


Designed for Elevated Training

Whether used in a luxury home gym or a light-commercial setting, the STEPR PRO Connected Stair Climber delivers a refined, powerful, and immersive training experience — where performance, safety, and intelligent design converge.

Features

Full 7” PRO Floating Step
A taller step height with an expanded surface area delivers a powerful, stable climb while comfortably accommodating virtually any foot size.

 

Elite Performance Speed — Up to 190 SPM
Designed for advanced HIIT, sprint intervals, and high-intensity conditioning.

 

Overbuilt Commercial-Grade Construction
Reinforced hardware engineered for long-term durability and elite-level performance.

 

27” HD Connected Touchscreen
A stunning display with 360° swivel and pivot functionality for immersive training and flexible viewing angles.

 

Coach-Led Training & Integrated Entertainment
Access on-demand classes, guided workouts, and a wide range of streaming options — all without mandatory memberships or subscription fees.

 

Compact Footprint Design
Maintains STEPR’s signature space-saving form factor, ideal for luxury home gyms and private training spaces.

 

Integrated Strength & Resistance Anchor Points
Expand beyond stair climbing with built-in attachment points for strength and resistance-based workouts.

 

Advanced Safety Engineering
Industry-leading auto-sensing technology, multiple emergency stop points, and a precision laser safety system provide unmatched peace of mind.

 

Patent-Pending Innovation
Multiple proprietary design elements deliver a stair climbing experience unlike anything else on the market.

Specifications

Specifications — STEPR PRO+

  • Display: 27” HD touchscreen with 360° swivel and pivot functionality

  • Step Design: Full PRO 7” floating step with expanded surface area for enhanced stability and comfort

  • Construction: Overbuilt commercial-grade frame engineered for high-intensity training

  • Subscription: No membership or subscription required

  • Connectivity: Bluetooth enabled

  • Power Requirement: Standard 110V outlet

  • Setup Time: Approximately 45 minutes

  • Assembly Guidance: Printed manual or 3D interactive setup instructions via mobile app

  • Training Integration: Built-in strength and attachment anchor points compatible with STEPR App’s exclusive Hybrid and Off-STEPR workouts

  • Mobility Features: Patent-pending transport handles for effortless positioning within your space

STEPR Comparison Chart

STEPR Stair Climber Comparison

 

Feature STEPR Classic / Plus STEPR XL STEPR PRO
Price $3,849 / $3,999 $8,999 / $9,999 $5,699 / $5,999
Streaming Apps Plus Model Only Plus Model Only Plus Model Only
On-Demand Classes Plus Model Only Plus Model Only Plus Model Only
Wireless Charger No Yes Yes
Max Steps per Minute (SPM) 140 190 190
Step Style 5.2" Floating Stadium Step MASSIVE XL 9" Floating Step Full PRO 7" Floating Step
Recommended Ceiling Height 8' 9'-10' 8'
Width 27.5" 32.9" 32.6"
Height 78" 92.9" 85.8"
Module Display LED Console (Classic) / 27" HD Touchscreen (Plus) LED Console (Classic) / 27" HD Touchscreen (Plus) LED Console (Classic) / 27" HD Touchscreen (Plus)
Warranty 10-Year Frame / 2-Year Parts / 1-Year Labor 10-Year Frame / 2-Year Parts / 1-Year Labor 10-Year Frame / 5-Year Parts / 2-Year Labor
About the Manufacturer

STEPR is a performance-driven fitness brand redefining what modern training equipment can be. Built at the intersection of innovation, durability, and intelligent design, STEPR creates commercial-grade machines engineered for athletes who demand more from their workouts — without the compromises of traditional gym equipment.

 

Known for its relentless focus on quality and functionality, STEPR designs its equipment to perform at the highest level while maintaining a refined, minimalist aesthetic suited for luxury home gyms and elite training facilities alike. Every product is engineered with purpose, from precision-built motors and premium materials to immersive digital experiences that enhance training without locking users into subscriptions.

 

What truly sets STEPR apart is its commitment to versatility and longevity. STEPR machines are designed to support a wide range of training styles — endurance, strength, conditioning, and hybrid workouts — all within a single, cohesive ecosystem. With full commercial-grade construction and no mandatory memberships, STEPR delivers long-term value alongside elite performance.

 

Whether you’re training for your next race, building a private performance studio, or investing in uncompromising home fitness, STEPR represents the future of intelligent, all-in-one training equipment.

Warranty Overview

STEPR warrants to the original purchaser that its fitness equipment (“Products”) will be free from defects in materials and workmanship under normal use, subject to the terms and conditions outlined below.

Warranty coverage varies by product line and intended use (home, light commercial, or full commercial).

 


Warranty Coverage by Product Line

STEPR GO

  • Home Use Only

    • Frame: 10 Years

    • Parts: 1 Year

    • Labor: 1 Year

  • Commercial use voids this warranty.

STEPR+ & STEPR Classic

  • Home Use Only

    • Frame: 10 Years

    • Parts: 2 Years

    • Labor: 1 Year

  • Not valid for commercial environments.

STEPR Pro Classic & STEPR Pro+

  • Home Use Warranty

    • Frame: 10 Years

    • Parts: 5 Years

    • Labor: 3 Years

  • Light Commercial Warranty

    • Frame: 10 Years (coatings excluded)

    • Parts: 3 Years

    • Labor: 2 Years

STEPR XL Classic & STEPR XL+

  • Full Commercial Warranty

    • Frame: 10 Years (coatings excluded)

    • Parts: 3 Years

    • Labor: 2 Years

STEPR PERFORMANCE XL (VPR™ Units)

  • Full Commercial Warranty

    • Frame: 10 Years

    • Parts: 3 Years

    • Labor: 2 Years

STEPR ALL-IN TREAD XL

  • Full Commercial Warranty

    • Frame: 10 Years

    • Parts: 3 Years

    • Labor: 2 Years

 


General Warranty Terms

  • Original Purchaser Only
    This warranty is non-transferable and applies solely to the original purchaser.

  • Limited Remedy
    At STEPR’s discretion, defective products will be repaired or replaced using new or refurbished components.

  • Pre-Authorization Required
    All warranty service must be authorized by STEPR prior to repair. Unauthorized repairs may void coverage.

  • Service Charges
    Replacement parts may incur a handling or shipping fee. In-home service visits may include a trip charge. These costs are the responsibility of the customer.

 


Warranty Exclusions (What Is Not Covered)

This warranty does not cover:

  • Normal Wear & Tear
    Including belts, batteries, grips, rubber or plastic components, paint, and finishes.

  • Improper Assembly or Installation
    Damage resulting from failure to follow STEPR assembly instructions.

  • Unauthorized Modifications
    Alterations or use of non-STEPR components.

  • Misuse or Abuse
    Including impact damage, exposure to water, extreme environmental conditions, or use outside intended environments.

  • Lack of Maintenance
    Failure to follow STEPR’s recommended maintenance schedule.

  • Improper Storage
    Including damp, corrosive, or unsuitable environments.

  • Unauthorized Commercial or Rental Use
    Unless explicitly covered under a commercial warranty.

  • Third-Party Repairs
    Any service performed by non-authorized providers.

  • Transportation Damage After Delivery

  • Cosmetic Damage
    Scratches, dents, or chips that do not affect performance.

  • Non-OEM Replacement Parts

  • Acts of God
    Including fire, flood, earthquake, lightning, or other natural disasters.

  • Serial Number Removal or Alteration

  • Failure to Register the Product (where applicable)

  • Use Outside the United States
    Coverage may be region-specific.

 


Limitation of Liability

To the maximum extent permitted by law, STEPR shall not be liable for indirect, incidental, or consequential damages, including loss of use, revenue, or profit. Some jurisdictions do not allow these exclusions, so limitations may not apply to all purchasers.

 


How to File a Warranty Claim

To initiate a warranty claim, contact STEPR Customer Support and provide:

  • Proof of purchase

  • Product serial number

  • Detailed description of the issue

Incomplete submissions may delay or void warranty service.

 


Legal Rights

This warranty provides specific legal rights. Additional rights may vary by state or jurisdiction.

 


Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WHERE SUCH DISCLAIMERS ARE NOT PERMITTED, IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY.

 


Warranty Registration & Activation

Register Your Product

To ensure full warranty access and faster service, STEPR strongly encourages product registration within 30 days of purchase.

How to Register:

  1. Visit: www.getstepr.com/pages/warranty-registration

  2. Enter your product model, serial number, and purchase date

  3. Submit the form to complete registration

Benefits of Registration

  • Faster warranty service

  • Verified proof of ownership

  • Product updates and safety notifications

Failure to Register

Failure to register within 30 days may delay or limit warranty services.

Warranty Effective Date

Your warranty becomes effective on the date of purchase. Registration ensures uninterrupted access to warranty benefits and support.

FAQs

What makes STEPR different?

Stair climbers have existed since the 1980s — yet for decades, the design remained largely unchanged. STEPR changes that.

Redesigned from the ground up, STEPR is a next-generation stair climber engineered specifically for modern homes and private gyms. Its signature Fit Anywhere™ compact footprint allows it to fit seamlessly in spaces like garages, basements, and home gyms — without sacrificing performance.

Beyond its space-efficient design, STEPR delivers one of the most effective cardio workouts available. In just 30 minutes, users can burn 400+ calories, while engaging the lower body, core, and cardiovascular system simultaneously.

STEPR also keeps motivation high with coach-led on-demand classes, connected training, and integrated entertainment options — putting workouts and your favorite content at your fingertips.
Compact. Connected. Exceptionally effective.
It’s the biggest evolution in stair climbing in over 40 years.


What are the benefits of a STEPR workout?

A STEPR workout delivers comprehensive, full-body benefits in a single, efficient session:

  • Improved cardiovascular health through sustained, heart-rate-elevating movement

  • Increased lower-body strength and muscular endurance

  • Enhanced bone density, supporting long-term skeletal health

  • High calorie expenditure with low impact on joints

Together, these benefits make STEPR an ideal addition to both performance-focused and wellness-oriented training routines.


How effective is STEPR for burning calories?

Stair climbing is one of the most calorie-efficient forms of cardio. According to the Compendium of Physical Activities, stair climbing expends approximately 9.0 METs, compared to walking at a comfortable pace, which averages 3.3 METs.

This means stair climbing can burn nearly three times more calories than walking over the same period of time. For reference, an average 200 lb (91 kg) individual can burn 400+ calories in just 30 minutes during a high-intensity stair-climbing session.

Product Manual

View the product manual here

Return and Refund Policy

Please review the policy below to understand your return and cancellation rights with STEPR products.


1. Return Eligibility

Standard STEPR Models
Standard models are eligible for return in accordance with the conditions outlined below.


2. Return Window

You may request a return within 14 days of the delivery date.


3. Fees

  • Cancellation Fee: 3% of the order total (applies to all cancelled orders).

  • Restocking Fee: 10% of the product price (applies to approved returns).

  • Freight Costs: Original and return shipping/freight charges are non-refundable and are the customer’s responsibility.


4. Return Conditions

To qualify for a refund, returned items must meet the following requirements:

  • Condition: Product must be undamaged, unused, and not misused.

  • Resale Quality: Item must be in resalable condition.

  • Packaging: Must be returned in original packaging, properly secured to prevent damage during transit.

  • Proof of Purchase: A valid original receipt or proof of purchase is required.

  • Return Authorization: You must contact us and receive return authorization before sending any items back.

Items that do not meet these requirements may be subject to reduced refunds or denial.


5. How to Initiate a Return

  1. Request Authorization
    Contact our support team to obtain return authorization and shipping instructions.

  2. Securely Package the Item
    Repack the item in its original packaging to ensure safe transport.

  3. Ship the Item
    Return the product to the original dispatch location provided in your authorization instructions.

  4. Inspection & Refund Processing
    Once received, the item will be inspected. If approved, your refund will be issued to the original payment method. Please allow adequate processing time.

You will receive an email notification once your refund has been completed.


6. Cancellations

Before Shipment Scheduling
Orders may be cancelled any time prior to being scheduled for shipment. A 3% cancellation fee applies.

After Shipment Processing
Once an order has been processed for shipment, it cannot be cancelled.

Partial Cancellations
Partial order cancellations are not permitted. Orders must be cancelled in full.

To request a cancellation, email info@elitecorehealth.com. If approved, you will receive confirmation via email.


7. Final Determination

We reserve the right to make the final decision on all return and cancellation requests.


8. Questions?

If you have any questions regarding this policy, please contact us at info@elitecorehealth.com prior to making your purchase. We’re happy to help clarify any details.

4.6

38+ online ratings
The summary star rating & review is based on aggregated reviews of this product across the web. It cannot be altered by the merchant and can be verified by emailing support@onereview.app.

Online Reviews

4.6

38+ online ratings
The summary star rating & review is based on aggregated reviews of this product across the web. It cannot be altered by the merchant and can be verified by emailing support@onereview.app.

What people like

This stair climber is widely regarded as a commercial-grade piece of equipment, built for high performance and exceptional durability, making it suitable for both high-traffic gym environments and dedicated home fitness enthusiasts. A standout feature is its industry-leading 9-inch step height, designed to maximize muscle engagement across various fitness levels. It often comes equipped with an immersive 27" HD touchscreen that offers a variety of on-demand classes and entertainment streaming options without requiring a monthly subscription. Users appreciate its robust construction and high-intensity workout capabilities, though its premium price point is a notable consideration for many.

Pros

  • Commercial-grade durability: Built with an overbuilt frame and hardware, ensuring it can withstand heavy and continuous use in commercial and demanding home gym settings.
  • Industry-leading steps: Features a massive 9-inch floating step height, providing deep and deliberate climbs similar to traditional commercial machines, maximizing muscle engagement.
  • High-intensity workouts: Capable of reaching speeds up to 190 steps per minute, making it ideal for rigorous HIIT sessions and diverse training intensities.
  • Immersive touchscreen: Includes a 27" HD touchscreen with 360-degree swivel and pivot capabilities, offering access to instructor-led classes and various streaming entertainment apps like Netflix and Hulu.
  • Subscription-free content: All connected features, including on-demand classes and entertainment streaming, are available without any ongoing membership or subscription fees.

Cons

  • High investment cost: The product has a premium price point, which can be a significant financial consideration for many buyers.
  • Tall ceiling requirement: Due to its significant height, 9-foot ceilings are recommended, and even 10-foot ceilings for taller users, limiting placement options.
  • Touchscreen connectivity issues: Some users have reported that the touchscreen can be laggy or frustrating when connected to the internet.
  • Large footprint: Despite being considered compact for a commercial-grade machine, it is the largest in its product line, requiring ample space for setup and use.
OneReview

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Description

Commercial power. Connected intelligence. Stair climbing perfected.

 

The STEPR PRO Connected Stair Climber is the ultimate expression of stair climbing performance — engineered for athletes, studios, and discerning home users who demand uncompromising power, precision, and durability. Featuring a full 7” PRO floating step, expanded surface area, and the ability to reach up to 190 steps per minute, the STEPR PRO is built to support advanced HIIT training and elite conditioning.

Constructed with an overbuilt commercial-grade frame and hardware, the STEPR PRO delivers rock-solid stability and long-term reliability, all while maintaining STEPR’s signature compact footprint. Designed for both home and light-commercial environments, it brings professional-level training into virtually any space.


Performance Without Limits

  • Full 7” PRO Floating Step
    Enhanced step height and surface area comfortably accommodate virtually any foot size while delivering a powerful, natural climb.

  • Up to 190 Steps Per Minute (SPM)
    Designed for advanced HIIT, sprint intervals, and high-intensity conditioning.

  • Overbuilt Commercial-Grade Construction
    Reinforced frame and hardware engineered for elite performance and durability.

 

PRO+ Connected Experience
A stunning 27” HD touchscreen with 360° swivel and pivot capabilities, offering coach-led on-demand classes, guided workouts, and a wide range of entertainment and streaming options — all with no mandatory memberships.


Compact by Design. Powerful by Nature.

Despite its commercial capabilities, the STEPR PRO maintains a space-efficient footprint. Standing at approximately 85.8”–89” tall, it is designed to fit through standard doorways and is well-suited for rooms with recommended 8-foot ceilings, making it ideal for most indoor environments.


Built for More Than Cardio

  • Integrated Strength & Resistance Anchor Points
    Expand beyond stair climbing with strength and resistance-based training.

  • Advanced Safety Engineering
    Industry-leading auto-sensing technology, multiple emergency stop points, and a precision laser safety system provide unmatched peace of mind.

  • Patent-Pending Innovation
    Multiple proprietary, patent-pending features deliver a stair climbing experience unlike anything else on the market.


Designed for Elevated Training

Whether used in a luxury home gym or a light-commercial setting, the STEPR PRO Connected Stair Climber delivers a refined, powerful, and immersive training experience — where performance, safety, and intelligent design converge.

Features

Full 7” PRO Floating Step
A taller step height with an expanded surface area delivers a powerful, stable climb while comfortably accommodating virtually any foot size.

 

Elite Performance Speed — Up to 190 SPM
Designed for advanced HIIT, sprint intervals, and high-intensity conditioning.

 

Overbuilt Commercial-Grade Construction
Reinforced hardware engineered for long-term durability and elite-level performance.

 

27” HD Connected Touchscreen
A stunning display with 360° swivel and pivot functionality for immersive training and flexible viewing angles.

 

Coach-Led Training & Integrated Entertainment
Access on-demand classes, guided workouts, and a wide range of streaming options — all without mandatory memberships or subscription fees.

 

Compact Footprint Design
Maintains STEPR’s signature space-saving form factor, ideal for luxury home gyms and private training spaces.

 

Integrated Strength & Resistance Anchor Points
Expand beyond stair climbing with built-in attachment points for strength and resistance-based workouts.

 

Advanced Safety Engineering
Industry-leading auto-sensing technology, multiple emergency stop points, and a precision laser safety system provide unmatched peace of mind.

 

Patent-Pending Innovation
Multiple proprietary design elements deliver a stair climbing experience unlike anything else on the market.

Specifications

Specifications — STEPR PRO+

  • Display: 27” HD touchscreen with 360° swivel and pivot functionality

  • Step Design: Full PRO 7” floating step with expanded surface area for enhanced stability and comfort

  • Construction: Overbuilt commercial-grade frame engineered for high-intensity training

  • Subscription: No membership or subscription required

  • Connectivity: Bluetooth enabled

  • Power Requirement: Standard 110V outlet

  • Setup Time: Approximately 45 minutes

  • Assembly Guidance: Printed manual or 3D interactive setup instructions via mobile app

  • Training Integration: Built-in strength and attachment anchor points compatible with STEPR App’s exclusive Hybrid and Off-STEPR workouts

  • Mobility Features: Patent-pending transport handles for effortless positioning within your space

STEPR Comparison Chart

STEPR Stair Climber Comparison

 

Feature STEPR Classic / Plus STEPR XL STEPR PRO
Price $3,849 / $3,999 $8,999 / $9,999 $5,699 / $5,999
Streaming Apps Plus Model Only Plus Model Only Plus Model Only
On-Demand Classes Plus Model Only Plus Model Only Plus Model Only
Wireless Charger No Yes Yes
Max Steps per Minute (SPM) 140 190 190
Step Style 5.2" Floating Stadium Step MASSIVE XL 9" Floating Step Full PRO 7" Floating Step
Recommended Ceiling Height 8' 9'-10' 8'
Width 27.5" 32.9" 32.6"
Height 78" 92.9" 85.8"
Module Display LED Console (Classic) / 27" HD Touchscreen (Plus) LED Console (Classic) / 27" HD Touchscreen (Plus) LED Console (Classic) / 27" HD Touchscreen (Plus)
Warranty 10-Year Frame / 2-Year Parts / 1-Year Labor 10-Year Frame / 2-Year Parts / 1-Year Labor 10-Year Frame / 5-Year Parts / 2-Year Labor
About the Manufacturer

STEPR is a performance-driven fitness brand redefining what modern training equipment can be. Built at the intersection of innovation, durability, and intelligent design, STEPR creates commercial-grade machines engineered for athletes who demand more from their workouts — without the compromises of traditional gym equipment.

 

Known for its relentless focus on quality and functionality, STEPR designs its equipment to perform at the highest level while maintaining a refined, minimalist aesthetic suited for luxury home gyms and elite training facilities alike. Every product is engineered with purpose, from precision-built motors and premium materials to immersive digital experiences that enhance training without locking users into subscriptions.

 

What truly sets STEPR apart is its commitment to versatility and longevity. STEPR machines are designed to support a wide range of training styles — endurance, strength, conditioning, and hybrid workouts — all within a single, cohesive ecosystem. With full commercial-grade construction and no mandatory memberships, STEPR delivers long-term value alongside elite performance.

 

Whether you’re training for your next race, building a private performance studio, or investing in uncompromising home fitness, STEPR represents the future of intelligent, all-in-one training equipment.

Warranty Overview

STEPR warrants to the original purchaser that its fitness equipment (“Products”) will be free from defects in materials and workmanship under normal use, subject to the terms and conditions outlined below.

Warranty coverage varies by product line and intended use (home, light commercial, or full commercial).

 


Warranty Coverage by Product Line

STEPR GO

  • Home Use Only

    • Frame: 10 Years

    • Parts: 1 Year

    • Labor: 1 Year

  • Commercial use voids this warranty.

STEPR+ & STEPR Classic

  • Home Use Only

    • Frame: 10 Years

    • Parts: 2 Years

    • Labor: 1 Year

  • Not valid for commercial environments.

STEPR Pro Classic & STEPR Pro+

  • Home Use Warranty

    • Frame: 10 Years

    • Parts: 5 Years

    • Labor: 3 Years

  • Light Commercial Warranty

    • Frame: 10 Years (coatings excluded)

    • Parts: 3 Years

    • Labor: 2 Years

STEPR XL Classic & STEPR XL+

  • Full Commercial Warranty

    • Frame: 10 Years (coatings excluded)

    • Parts: 3 Years

    • Labor: 2 Years

STEPR PERFORMANCE XL (VPR™ Units)

  • Full Commercial Warranty

    • Frame: 10 Years

    • Parts: 3 Years

    • Labor: 2 Years

STEPR ALL-IN TREAD XL

  • Full Commercial Warranty

    • Frame: 10 Years

    • Parts: 3 Years

    • Labor: 2 Years

 


General Warranty Terms

  • Original Purchaser Only
    This warranty is non-transferable and applies solely to the original purchaser.

  • Limited Remedy
    At STEPR’s discretion, defective products will be repaired or replaced using new or refurbished components.

  • Pre-Authorization Required
    All warranty service must be authorized by STEPR prior to repair. Unauthorized repairs may void coverage.

  • Service Charges
    Replacement parts may incur a handling or shipping fee. In-home service visits may include a trip charge. These costs are the responsibility of the customer.

 


Warranty Exclusions (What Is Not Covered)

This warranty does not cover:

  • Normal Wear & Tear
    Including belts, batteries, grips, rubber or plastic components, paint, and finishes.

  • Improper Assembly or Installation
    Damage resulting from failure to follow STEPR assembly instructions.

  • Unauthorized Modifications
    Alterations or use of non-STEPR components.

  • Misuse or Abuse
    Including impact damage, exposure to water, extreme environmental conditions, or use outside intended environments.

  • Lack of Maintenance
    Failure to follow STEPR’s recommended maintenance schedule.

  • Improper Storage
    Including damp, corrosive, or unsuitable environments.

  • Unauthorized Commercial or Rental Use
    Unless explicitly covered under a commercial warranty.

  • Third-Party Repairs
    Any service performed by non-authorized providers.

  • Transportation Damage After Delivery

  • Cosmetic Damage
    Scratches, dents, or chips that do not affect performance.

  • Non-OEM Replacement Parts

  • Acts of God
    Including fire, flood, earthquake, lightning, or other natural disasters.

  • Serial Number Removal or Alteration

  • Failure to Register the Product (where applicable)

  • Use Outside the United States
    Coverage may be region-specific.

 


Limitation of Liability

To the maximum extent permitted by law, STEPR shall not be liable for indirect, incidental, or consequential damages, including loss of use, revenue, or profit. Some jurisdictions do not allow these exclusions, so limitations may not apply to all purchasers.

 


How to File a Warranty Claim

To initiate a warranty claim, contact STEPR Customer Support and provide:

  • Proof of purchase

  • Product serial number

  • Detailed description of the issue

Incomplete submissions may delay or void warranty service.

 


Legal Rights

This warranty provides specific legal rights. Additional rights may vary by state or jurisdiction.

 


Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WHERE SUCH DISCLAIMERS ARE NOT PERMITTED, IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY.

 


Warranty Registration & Activation

Register Your Product

To ensure full warranty access and faster service, STEPR strongly encourages product registration within 30 days of purchase.

How to Register:

  1. Visit: www.getstepr.com/pages/warranty-registration

  2. Enter your product model, serial number, and purchase date

  3. Submit the form to complete registration

Benefits of Registration

  • Faster warranty service

  • Verified proof of ownership

  • Product updates and safety notifications

Failure to Register

Failure to register within 30 days may delay or limit warranty services.

Warranty Effective Date

Your warranty becomes effective on the date of purchase. Registration ensures uninterrupted access to warranty benefits and support.

FAQs

What makes STEPR different?

Stair climbers have existed since the 1980s — yet for decades, the design remained largely unchanged. STEPR changes that.

Redesigned from the ground up, STEPR is a next-generation stair climber engineered specifically for modern homes and private gyms. Its signature Fit Anywhere™ compact footprint allows it to fit seamlessly in spaces like garages, basements, and home gyms — without sacrificing performance.

Beyond its space-efficient design, STEPR delivers one of the most effective cardio workouts available. In just 30 minutes, users can burn 400+ calories, while engaging the lower body, core, and cardiovascular system simultaneously.

STEPR also keeps motivation high with coach-led on-demand classes, connected training, and integrated entertainment options — putting workouts and your favorite content at your fingertips.
Compact. Connected. Exceptionally effective.
It’s the biggest evolution in stair climbing in over 40 years.


What are the benefits of a STEPR workout?

A STEPR workout delivers comprehensive, full-body benefits in a single, efficient session:

  • Improved cardiovascular health through sustained, heart-rate-elevating movement

  • Increased lower-body strength and muscular endurance

  • Enhanced bone density, supporting long-term skeletal health

  • High calorie expenditure with low impact on joints

Together, these benefits make STEPR an ideal addition to both performance-focused and wellness-oriented training routines.


How effective is STEPR for burning calories?

Stair climbing is one of the most calorie-efficient forms of cardio. According to the Compendium of Physical Activities, stair climbing expends approximately 9.0 METs, compared to walking at a comfortable pace, which averages 3.3 METs.

This means stair climbing can burn nearly three times more calories than walking over the same period of time. For reference, an average 200 lb (91 kg) individual can burn 400+ calories in just 30 minutes during a high-intensity stair-climbing session.

Product Manual

View the product manual here

Return and Refund Policy

Please review the policy below to understand your return and cancellation rights with STEPR products.


1. Return Eligibility

Standard STEPR Models
Standard models are eligible for return in accordance with the conditions outlined below.


2. Return Window

You may request a return within 14 days of the delivery date.


3. Fees

  • Cancellation Fee: 3% of the order total (applies to all cancelled orders).

  • Restocking Fee: 10% of the product price (applies to approved returns).

  • Freight Costs: Original and return shipping/freight charges are non-refundable and are the customer’s responsibility.


4. Return Conditions

To qualify for a refund, returned items must meet the following requirements:

  • Condition: Product must be undamaged, unused, and not misused.

  • Resale Quality: Item must be in resalable condition.

  • Packaging: Must be returned in original packaging, properly secured to prevent damage during transit.

  • Proof of Purchase: A valid original receipt or proof of purchase is required.

  • Return Authorization: You must contact us and receive return authorization before sending any items back.

Items that do not meet these requirements may be subject to reduced refunds or denial.


5. How to Initiate a Return

  1. Request Authorization
    Contact our support team to obtain return authorization and shipping instructions.

  2. Securely Package the Item
    Repack the item in its original packaging to ensure safe transport.

  3. Ship the Item
    Return the product to the original dispatch location provided in your authorization instructions.

  4. Inspection & Refund Processing
    Once received, the item will be inspected. If approved, your refund will be issued to the original payment method. Please allow adequate processing time.

You will receive an email notification once your refund has been completed.


6. Cancellations

Before Shipment Scheduling
Orders may be cancelled any time prior to being scheduled for shipment. A 3% cancellation fee applies.

After Shipment Processing
Once an order has been processed for shipment, it cannot be cancelled.

Partial Cancellations
Partial order cancellations are not permitted. Orders must be cancelled in full.

To request a cancellation, email info@elitecorehealth.com. If approved, you will receive confirmation via email.


7. Final Determination

We reserve the right to make the final decision on all return and cancellation requests.


8. Questions?

If you have any questions regarding this policy, please contact us at info@elitecorehealth.com prior to making your purchase. We’re happy to help clarify any details.

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