FAQs

Why Buy from Elite Core Health?

At Elite Core Health, our mission is simple: help people improve their health, recovery, and overall well-being through premium wellness products backed by exceptional customer service.

We carefully select every product we offer and work directly with trusted manufacturers to ensure quality, performance, and reliability. All products are backed by their respective manufacturer warranties, and our team is available to guide you before, during, and after your purchase.

Whether you're investing in a massage chair, sauna, hyperbaric chamber, fitness equipment, or recovery technology, you can shop with confidence knowing that customer satisfaction is our top priority.

Have questions? We're always happy to help. Contact Us!

What Payment Methods Do You Accept?

We accept a variety of secure payment methods, including:

• Visa

• Mastercard

• American Express

• Discover
  

• Apple Pay

• Google Pay
  

• HSA & FSA Cards (where applicable)

• We also have several financing options with rates as low as 0% APR for qualified buyers

Can I Split My Payment?

Yes. If you'd like to split your payment between multiple credit cards or payment methods, our team can process this manually.

Please contact us before placing your order, and we'll be happy to assist.

How Do I Know I'm Getting the Best Price?

We proudly offer a Price Beat or Price Match Guarantee.

Many of the manufacturers we partner with enforce strict pricing policies, ensuring customers receive consistent pricing across authorized dealers.

If you find the same product advertised for less by an authorized online retailer, contact us with the competitor's listing. Once verified, we'll gladly match the price or better yet, beat it!

When Will My Order Ship?

Shipping timelines vary by product and manufacturer.

In Stock & Ready to Ship

Most orders ship within 2–5 business days.

Pre-Orders & Estimated Arrival Dates

Some products are available for pre-order or may display an estimated shipping timeframe on the product page. These dates indicate when the item is expected to begin the shipping process.

Once shipped, most orders arrive within 2–7 business days, depending on destination and carrier.

Please refer to the product page and your order confirmation email for the most accurate shipping estimate.

Do You Ship Internationally?

Yes, many of our products can be shipped internationally.

If you're located outside the United States or Canada, please contact us for a custom shipping quote.

Please note:

• Import duties

• Customs fees

• Brokerage fees

• Taxes and tariffs

are the responsibility of the customer.

Certain products may have manufacturer restrictions that limit shipping to specific countries or regions.

Contact our team before ordering if you have questions regarding international delivery availability.

Do You Ship to Hawaii, Alaska, and Puerto Rico?

Yes. Many products can be shipped to Hawaii, Alaska, and Puerto Rico.

Smaller products often qualify for standard shipping rates, while larger items such as saunas, massage chairs, and fitness equipment may require additional freight charges.

We recommend contacting us before placing your order so we can provide an accurate shipping estimate.

Do I Have to Pay Sales Tax?

Sales tax is only collected where required by law.

Because Elite Core Health is only obligated to collect tax in one jurisdiction, 95% of our customers enjoy tax-free purchases, potentially saving hundreds or even thousands of dollars on larger wellness investments.

Please contact us if you have questions regarding taxes in your location.

Is There a Warranty?

Absolutely.

All products sold by Elite Core Health include the manufacturer's warranty. Warranty coverage varies by brand and product category.

Please refer to the individual product page for complete warranty details.

Do You Offer Installation Services?

Yes.

Many larger products offer professional assembly or installation services.

In most cases, you'll see an installation or assembly option directly on the product page.

Important Notes

• Assembly services are scheduled after delivery.

• Delivery teams and installation teams are typically separate.

• Customers are responsible for ensuring products are inside the home or installation area before technicians arrive.

For massage chairs that include White Glove Delivery, delivery and installation are often completed during the same appointment.

Do You Accept Returns?

Yes.

We strive to make the buying process risk-free and transparent. Please review our Return Policy for complete details regarding eligible products, return windows, and applicable fees.

To initiate a return, please contact our customer support team at info@elitecorehealth.com.

What If You Don't Carry the Product I'm Looking For?

There's a good chance we can still source it.

We maintain relationships with numerous manufacturers across the wellness, recovery, fitness, and rehabilitation industries.

If you're searching for a specific product that isn't listed on our website, contact us and we'll do our best to locate it for you.

What Is Your Cancellation Policy?

If you need to cancel an order, please contact us as soon as possible.

Before Shipment

Orders canceled before processing qualify for a full refund.

After Shipment

Orders canceled after shipment will be subject to our standard return policy and any applicable return shipping charges.

Custom-Built Products

Certain custom-built, made-to-order, or specialty products may be subject to cancellation fees or may not be eligible for cancellation once production has begun.

Please review our Return & Cancellation Policy for full details.

What If My Product Arrives Damaged?

Please inspect your shipment immediately upon delivery.

If you notice visible damage:

1. Note the damage on the delivery receipt before signing.

2. Take photos of the packaging and product.

3. Contact us within 48 hours of delivery.

Our team will work quickly with the manufacturer and freight carrier to resolve the issue.

What Happens After I Place My Order?

Once your order is submitted, you'll receive an order confirmation email containing your purchase details.

After that:

1. Your order is reviewed and processed.

2. We coordinate shipment with the manufacturer or warehouse.

3. Tracking information is provided once available.

4. Your order is delivered to your home or business.

For the most accurate lead times, please refer to the shipping information listed on the product page or contact our customer service team at info@elitecorehealth.com