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STEPR All-In Tread XL Treadmill

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Save $1,900.00
Sale price$10,099.00 Regular price$11,999.00

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STEPR All-In Tread XL Treadmill
STEPR All-In Tread XL Treadmill Sale price$10,099.00 Regular price$11,999.00
Description

The ultimate all-in-one treadmill built for runners who refuse to compromise.

 

Introducing the STEPR ALL-IN TREAD XL — the pinnacle of treadmill innovation, engineered for athletes who demand more from every workout. Designed with commercial-grade precision and built to withstand the rigors of elite training, the ALL-IN TREAD XL delivers a powerful, realistic running experience that closely replicates outdoor terrain while unlocking far more than traditional running.

This is more than a treadmill.
Run. Sled Push & Pull. Manual & Ruck Mode. Strength Training — all on one machine.

 

At the center of the experience is STEPR’s stunning 27” HD touchscreen, offering immersive on-demand classes, entertainment, and streaming capabilities — all without locking you into a membership. No subscription required. Ever.


Designed for Runners, by Runners

Every detail of the ALL-IN TREAD XL was crafted with serious runners in mind — from first-time 5K participants to ultra-endurance athletes preparing for their next race. Its premium shock-absorbing slat belt delivers a more natural, responsive feel than traditional treadmills, providing superior feedback while reducing joint impact.


Performance That Pushes Limits

  • Speeds up to 13.7 mph (22 km/h)
    Perfect for interval training, tempo runs, and high-performance race prep.

  • Incline up to 15%
    Simulate real-world hills to build strength, stamina, and climbing power.

  • 200 kg / 440 lb weight capacity
    Built for durability and versatility, ideal for rucking, weighted runs, and sled work.

  • Large, Oversized Running Surface
    Accommodates all stride lengths, giving sprinters and marathoners the freedom to move naturally.


Multi-Mode Training Power

  • Sled Push & Pull Modes
    Forward and backward resistance training that simulates outdoor sled work for power, speed, and conditioning.

  • Manual & Ruck Mode
    Train without motor assistance to build raw strength, endurance, and mental toughness.

  • Strength-Focused Resistance Training
    Expand beyond cardio with functional, performance-driven workouts.


Smart Connectivity & Immersive Training

  • 27” HD Touchscreen Display
    Access on-demand workouts, immersive content, and streaming entertainment.

  • App Integration
    Connect seamlessly with Strava, Kino Maps, and other leading running apps to track performance and explore virtual routes.

  • No Membership or Subscription Required
    Train your way — no monthly fees, no restrictions.


Built Commercial-Grade Tough

  • Premium Full Commercial Construction
    Designed to withstand elite-level use in high-performance home gyms and professional facilities.

  • Noise Reduction Technology
    Engineered for quieter operation so you can focus on your stride.

  • Quick & Easy Setup
    Get up and running fast with a streamlined assembly process.

  • Powerful Commercial-Grade Motor
    Built for athletes chasing half-marathons, marathons, and ultra-endurance goals.

Features

Key Features

 

Designed for Runners, by Runners
Every element of the ALL-IN TREAD XL has been meticulously engineered with serious runners in mind — from dedicated enthusiasts to elite ultra-endurance athletes. Its premium slat-belt construction delivers an exceptionally natural stride, closely replicating outdoor terrain while providing superior responsiveness and feedback compared to conventional treadmills.

 

Elite Speed Performance — Up to 13.7 mph (22 km/h)
Precision-tuned for high-intensity intervals, tempo sessions, and advanced race preparation.

 

Incline Capability up to 15%
Seamlessly simulate climbs and rolling terrain to build strength, stamina, and climbing power.

 

Exceptional Load Capacity — Up to 200 kg (440 lbs)
Engineered for uncompromising durability, supporting weighted training, rucking, and advanced performance work.

 

Seamless App Connectivity
Integrates effortlessly with Strava, Kino Maps, and other leading running platforms to track performance, explore immersive routes, and stay inspired.

 

Premium Full Commercial-Grade Construction
Built to withstand elite-level use, making it equally suited for luxury home gyms and high-performance training facilities.

 

Oversized Running Surface
A spacious deck accommodates all stride lengths, providing comfort and confidence for sprinters, marathoners, and everything in between.

 

Sled Push & Manual Training Modes
Forward and backward sled resistance, along with manual operation, replicate outdoor conditioning, rucking, and power-focused training.

 

Shock-Absorbing Slat Belt System
Strategically cushioned slats reduce joint impact while maintaining a responsive, performance-driven feel for longer, safer training sessions.

 

Advanced Noise Reduction Engineering
Designed for refined, quiet operation so your focus remains uninterrupted.

 

Effortless Setup
Streamlined assembly allows for a smooth transition from delivery to training.

 

Built for Ultra-Endurance Performance
Powered by a robust commercial-grade motor, the ALL-IN TREAD XL is engineered to meet the demands of half-marathon, marathon, and ultra-distance athletes.

 

Designed to Pair with STEPR
Combine the ALL-IN TREAD XL with a STEPR stair climber to create the ultimate cross-training environment, blending endurance, power, and total-body conditioning.

Specifications
Specification Details
Running Surface Premium shock-absorbing slat-belt design
Training Modes Running, Manual & Ruck Mode, Forward & Reverse Sled Push/Pull
Maximum Speed 22 km/h (13.7 mph)
Maximum Incline 15%
Running Deck Oversized surface suitable for all stride lengths
Motor Maintenance-free brushless servo motor
Display / Console Integrated LCD console with real-time feedback
App Compatibility Strava, Kino Maps, and select third-party training apps
Weight Capacity Up to 200 kg (440 lbs)
Construction Grade Full commercial-grade build
Noise Level Advanced noise reduction engineering
Safety System TreadSafe™ integrated safety features
Power Requirement Standard 110V outlet
Setup Quick and streamlined installation
Subscription Requirement None — no memberships or recurring fees
Strength Integration Built-in attachment anchor points for Hybrid & Off-Tread workouts
Cross-Training Compatibility Designed to pair seamlessly with STEPR stair climbers

 

About the Manufacturer

STEPR is a performance-driven fitness brand redefining what modern training equipment can be. Built at the intersection of innovation, durability, and intelligent design, STEPR creates commercial-grade machines engineered for athletes who demand more from their workouts — without the compromises of traditional gym equipment.

 

Known for its relentless focus on quality and functionality, STEPR designs its equipment to perform at the highest level while maintaining a refined, minimalist aesthetic suited for luxury home gyms and elite training facilities alike. Every product is engineered with purpose, from precision-built motors and premium materials to immersive digital experiences that enhance training without locking users into subscriptions.

 

What truly sets STEPR apart is its commitment to versatility and longevity. STEPR machines are designed to support a wide range of training styles — endurance, strength, conditioning, and hybrid workouts — all within a single, cohesive ecosystem. With full commercial-grade construction and no mandatory memberships, STEPR delivers long-term value alongside elite performance.

 

Whether you’re training for your next race, building a private performance studio, or investing in uncompromising home fitness, STEPR represents the future of intelligent, all-in-one training equipment.

FAQs

Do I need a membership or subscription?

No. There is no membership or subscription required to use the STEPR+, including access to all on-demand classes, scenic workouts, and built-in streaming features.
Please note: Separate subscriptions are required for third-party entertainment apps such as Netflix, Hulu, and Amazon Prime Video.

 

What delivery options are available?

Delivery options can be selected at checkout:

Curbside Delivery
Your STEPR will be delivered to the curb outside your home. No assembly or inside placement is included. Assistance is recommended to move the unit indoors.

Threshold / Front-Door Delivery
Your STEPR will be delivered to your garage or the first accessible area inside your home. Assembly is not included. If stairs are involved, we recommend upgrading to Room Selection or White Glove service.

Premium White Glove Delivery
Includes delivery to your room of choice (up to two flights of stairs), professional unpacking and assembly, and removal of all packaging. Delivery and assembly may be scheduled separately to ensure optimal service.

Warranty

Warranty Overview

STEPR warrants to the original purchaser that its fitness equipment (“Products”) will be free from defects in materials and workmanship under normal use, subject to the terms and conditions outlined below.

Warranty coverage varies by product line and intended use (home, light commercial, or full commercial).

 


Warranty Coverage by Product Line

STEPR GO

  • Home Use Only

    • Frame: 10 Years

    • Parts: 1 Year

    • Labor: 1 Year

  • Commercial use voids this warranty.

STEPR+ & STEPR Classic

  • Home Use Only

    • Frame: 10 Years

    • Parts: 2 Years

    • Labor: 1 Year

  • Not valid for commercial environments.

STEPR Pro Classic & STEPR Pro+

  • Home Use Warranty

    • Frame: 10 Years

    • Parts: 5 Years

    • Labor: 3 Years

  • Light Commercial Warranty

    • Frame: 10 Years (coatings excluded)

    • Parts: 3 Years

    • Labor: 2 Years

STEPR XL Classic & STEPR XL+

  • Full Commercial Warranty

    • Frame: 10 Years (coatings excluded)

    • Parts: 3 Years

    • Labor: 2 Years

STEPR PERFORMANCE XL (VPR™ Units)

  • Full Commercial Warranty

    • Frame: 10 Years

    • Parts: 3 Years

    • Labor: 2 Years

STEPR ALL-IN TREAD XL

  • Full Commercial Warranty

    • Frame: 10 Years

    • Parts: 3 Years

    • Labor: 2 Years

 


General Warranty Terms

  • Original Purchaser Only
    This warranty is non-transferable and applies solely to the original purchaser.

  • Limited Remedy
    At STEPR’s discretion, defective products will be repaired or replaced using new or refurbished components.

  • Pre-Authorization Required
    All warranty service must be authorized by STEPR prior to repair. Unauthorized repairs may void coverage.

  • Service Charges
    Replacement parts may incur a handling or shipping fee. In-home service visits may include a trip charge. These costs are the responsibility of the customer.

 


Warranty Exclusions (What Is Not Covered)

This warranty does not cover:

  • Normal Wear & Tear
    Including belts, batteries, grips, rubber or plastic components, paint, and finishes.

  • Improper Assembly or Installation
    Damage resulting from failure to follow STEPR assembly instructions.

  • Unauthorized Modifications
    Alterations or use of non-STEPR components.

  • Misuse or Abuse
    Including impact damage, exposure to water, extreme environmental conditions, or use outside intended environments.

  • Lack of Maintenance
    Failure to follow STEPR’s recommended maintenance schedule.

  • Improper Storage
    Including damp, corrosive, or unsuitable environments.

  • Unauthorized Commercial or Rental Use
    Unless explicitly covered under a commercial warranty.

  • Third-Party Repairs
    Any service performed by non-authorized providers.

  • Transportation Damage After Delivery

  • Cosmetic Damage
    Scratches, dents, or chips that do not affect performance.

  • Non-OEM Replacement Parts

  • Acts of God
    Including fire, flood, earthquake, lightning, or other natural disasters.

  • Serial Number Removal or Alteration

  • Failure to Register the Product (where applicable)

  • Use Outside the United States
    Coverage may be region-specific.

 


Limitation of Liability

To the maximum extent permitted by law, STEPR shall not be liable for indirect, incidental, or consequential damages, including loss of use, revenue, or profit. Some jurisdictions do not allow these exclusions, so limitations may not apply to all purchasers.

 


How to File a Warranty Claim

To initiate a warranty claim, contact STEPR Customer Support and provide:

  • Proof of purchase

  • Product serial number

  • Detailed description of the issue

Incomplete submissions may delay or void warranty service.

 


Legal Rights

This warranty provides specific legal rights. Additional rights may vary by state or jurisdiction.

 


Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WHERE SUCH DISCLAIMERS ARE NOT PERMITTED, IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY.

 


Warranty Registration & Activation

Register Your Product

To ensure full warranty access and faster service, STEPR strongly encourages product registration within 30 days of purchase.

How to Register:

  1. Visit: www.getstepr.com/pages/warranty-registration

  2. Enter your product model, serial number, and purchase date

  3. Submit the form to complete registration

Benefits of Registration

  • Faster warranty service

  • Verified proof of ownership

  • Product updates and safety notifications

Failure to Register

Failure to register within 30 days may delay or limit warranty services.

Warranty Effective Date

Your warranty becomes effective on the date of purchase. Registration ensures uninterrupted access to warranty benefits and support.

Return and Refund Policy

Please review the policy below to understand your return and cancellation rights with STEPR products.


1. Return Eligibility

Standard STEPR Models
Standard models are eligible for return in accordance with the conditions outlined below.


2. Return Window

You may request a return within 14 days of the delivery date.


3. Fees

  • Cancellation Fee: 3% of the order total (applies to all cancelled orders).

  • Restocking Fee: 10% of the product price (applies to approved returns).

  • Freight Costs: Original and return shipping/freight charges are non-refundable and are the customer’s responsibility.


4. Return Conditions

To qualify for a refund, returned items must meet the following requirements:

  • Condition: Product must be undamaged, unused, and not misused.

  • Resale Quality: Item must be in resalable condition.

  • Packaging: Must be returned in original packaging, properly secured to prevent damage during transit.

  • Proof of Purchase: A valid original receipt or proof of purchase is required.

  • Return Authorization: You must contact us and receive return authorization before sending any items back.

Items that do not meet these requirements may be subject to reduced refunds or denial.


5. How to Initiate a Return

  1. Request Authorization
    Contact our support team to obtain return authorization and shipping instructions.

  2. Securely Package the Item
    Repack the item in its original packaging to ensure safe transport.

  3. Ship the Item
    Return the product to the original dispatch location provided in your authorization instructions.

  4. Inspection & Refund Processing
    Once received, the item will be inspected. If approved, your refund will be issued to the original payment method. Please allow adequate processing time.

You will receive an email notification once your refund has been completed.


6. Cancellations

Before Shipment Scheduling
Orders may be cancelled any time prior to being scheduled for shipment. A 3% cancellation fee applies.

After Shipment Processing
Once an order has been processed for shipment, it cannot be cancelled.

Partial Cancellations
Partial order cancellations are not permitted. Orders must be cancelled in full.

To request a cancellation, email info@elitecorehealth.com. If approved, you will receive confirmation via email.


7. Final Determination

We reserve the right to make the final decision on all return and cancellation requests.


8. Questions?

If you have any questions regarding this policy, please contact us at info@elitecorehealth.com prior to making your purchase. We’re happy to help clarify any details.

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Description

The ultimate all-in-one treadmill built for runners who refuse to compromise.

 

Introducing the STEPR ALL-IN TREAD XL — the pinnacle of treadmill innovation, engineered for athletes who demand more from every workout. Designed with commercial-grade precision and built to withstand the rigors of elite training, the ALL-IN TREAD XL delivers a powerful, realistic running experience that closely replicates outdoor terrain while unlocking far more than traditional running.

This is more than a treadmill.
Run. Sled Push & Pull. Manual & Ruck Mode. Strength Training — all on one machine.

 

At the center of the experience is STEPR’s stunning 27” HD touchscreen, offering immersive on-demand classes, entertainment, and streaming capabilities — all without locking you into a membership. No subscription required. Ever.


Designed for Runners, by Runners

Every detail of the ALL-IN TREAD XL was crafted with serious runners in mind — from first-time 5K participants to ultra-endurance athletes preparing for their next race. Its premium shock-absorbing slat belt delivers a more natural, responsive feel than traditional treadmills, providing superior feedback while reducing joint impact.


Performance That Pushes Limits

  • Speeds up to 13.7 mph (22 km/h)
    Perfect for interval training, tempo runs, and high-performance race prep.

  • Incline up to 15%
    Simulate real-world hills to build strength, stamina, and climbing power.

  • 200 kg / 440 lb weight capacity
    Built for durability and versatility, ideal for rucking, weighted runs, and sled work.

  • Large, Oversized Running Surface
    Accommodates all stride lengths, giving sprinters and marathoners the freedom to move naturally.


Multi-Mode Training Power

  • Sled Push & Pull Modes
    Forward and backward resistance training that simulates outdoor sled work for power, speed, and conditioning.

  • Manual & Ruck Mode
    Train without motor assistance to build raw strength, endurance, and mental toughness.

  • Strength-Focused Resistance Training
    Expand beyond cardio with functional, performance-driven workouts.


Smart Connectivity & Immersive Training

  • 27” HD Touchscreen Display
    Access on-demand workouts, immersive content, and streaming entertainment.

  • App Integration
    Connect seamlessly with Strava, Kino Maps, and other leading running apps to track performance and explore virtual routes.

  • No Membership or Subscription Required
    Train your way — no monthly fees, no restrictions.


Built Commercial-Grade Tough

  • Premium Full Commercial Construction
    Designed to withstand elite-level use in high-performance home gyms and professional facilities.

  • Noise Reduction Technology
    Engineered for quieter operation so you can focus on your stride.

  • Quick & Easy Setup
    Get up and running fast with a streamlined assembly process.

  • Powerful Commercial-Grade Motor
    Built for athletes chasing half-marathons, marathons, and ultra-endurance goals.

Features

Key Features

 

Designed for Runners, by Runners
Every element of the ALL-IN TREAD XL has been meticulously engineered with serious runners in mind — from dedicated enthusiasts to elite ultra-endurance athletes. Its premium slat-belt construction delivers an exceptionally natural stride, closely replicating outdoor terrain while providing superior responsiveness and feedback compared to conventional treadmills.

 

Elite Speed Performance — Up to 13.7 mph (22 km/h)
Precision-tuned for high-intensity intervals, tempo sessions, and advanced race preparation.

 

Incline Capability up to 15%
Seamlessly simulate climbs and rolling terrain to build strength, stamina, and climbing power.

 

Exceptional Load Capacity — Up to 200 kg (440 lbs)
Engineered for uncompromising durability, supporting weighted training, rucking, and advanced performance work.

 

Seamless App Connectivity
Integrates effortlessly with Strava, Kino Maps, and other leading running platforms to track performance, explore immersive routes, and stay inspired.

 

Premium Full Commercial-Grade Construction
Built to withstand elite-level use, making it equally suited for luxury home gyms and high-performance training facilities.

 

Oversized Running Surface
A spacious deck accommodates all stride lengths, providing comfort and confidence for sprinters, marathoners, and everything in between.

 

Sled Push & Manual Training Modes
Forward and backward sled resistance, along with manual operation, replicate outdoor conditioning, rucking, and power-focused training.

 

Shock-Absorbing Slat Belt System
Strategically cushioned slats reduce joint impact while maintaining a responsive, performance-driven feel for longer, safer training sessions.

 

Advanced Noise Reduction Engineering
Designed for refined, quiet operation so your focus remains uninterrupted.

 

Effortless Setup
Streamlined assembly allows for a smooth transition from delivery to training.

 

Built for Ultra-Endurance Performance
Powered by a robust commercial-grade motor, the ALL-IN TREAD XL is engineered to meet the demands of half-marathon, marathon, and ultra-distance athletes.

 

Designed to Pair with STEPR
Combine the ALL-IN TREAD XL with a STEPR stair climber to create the ultimate cross-training environment, blending endurance, power, and total-body conditioning.

Specifications
Specification Details
Running Surface Premium shock-absorbing slat-belt design
Training Modes Running, Manual & Ruck Mode, Forward & Reverse Sled Push/Pull
Maximum Speed 22 km/h (13.7 mph)
Maximum Incline 15%
Running Deck Oversized surface suitable for all stride lengths
Motor Maintenance-free brushless servo motor
Display / Console Integrated LCD console with real-time feedback
App Compatibility Strava, Kino Maps, and select third-party training apps
Weight Capacity Up to 200 kg (440 lbs)
Construction Grade Full commercial-grade build
Noise Level Advanced noise reduction engineering
Safety System TreadSafe™ integrated safety features
Power Requirement Standard 110V outlet
Setup Quick and streamlined installation
Subscription Requirement None — no memberships or recurring fees
Strength Integration Built-in attachment anchor points for Hybrid & Off-Tread workouts
Cross-Training Compatibility Designed to pair seamlessly with STEPR stair climbers

 

About the Manufacturer

STEPR is a performance-driven fitness brand redefining what modern training equipment can be. Built at the intersection of innovation, durability, and intelligent design, STEPR creates commercial-grade machines engineered for athletes who demand more from their workouts — without the compromises of traditional gym equipment.

 

Known for its relentless focus on quality and functionality, STEPR designs its equipment to perform at the highest level while maintaining a refined, minimalist aesthetic suited for luxury home gyms and elite training facilities alike. Every product is engineered with purpose, from precision-built motors and premium materials to immersive digital experiences that enhance training without locking users into subscriptions.

 

What truly sets STEPR apart is its commitment to versatility and longevity. STEPR machines are designed to support a wide range of training styles — endurance, strength, conditioning, and hybrid workouts — all within a single, cohesive ecosystem. With full commercial-grade construction and no mandatory memberships, STEPR delivers long-term value alongside elite performance.

 

Whether you’re training for your next race, building a private performance studio, or investing in uncompromising home fitness, STEPR represents the future of intelligent, all-in-one training equipment.

FAQs

Do I need a membership or subscription?

No. There is no membership or subscription required to use the STEPR+, including access to all on-demand classes, scenic workouts, and built-in streaming features.
Please note: Separate subscriptions are required for third-party entertainment apps such as Netflix, Hulu, and Amazon Prime Video.

 

What delivery options are available?

Delivery options can be selected at checkout:

Curbside Delivery
Your STEPR will be delivered to the curb outside your home. No assembly or inside placement is included. Assistance is recommended to move the unit indoors.

Threshold / Front-Door Delivery
Your STEPR will be delivered to your garage or the first accessible area inside your home. Assembly is not included. If stairs are involved, we recommend upgrading to Room Selection or White Glove service.

Premium White Glove Delivery
Includes delivery to your room of choice (up to two flights of stairs), professional unpacking and assembly, and removal of all packaging. Delivery and assembly may be scheduled separately to ensure optimal service.

Warranty

Warranty Overview

STEPR warrants to the original purchaser that its fitness equipment (“Products”) will be free from defects in materials and workmanship under normal use, subject to the terms and conditions outlined below.

Warranty coverage varies by product line and intended use (home, light commercial, or full commercial).

 


Warranty Coverage by Product Line

STEPR GO

  • Home Use Only

    • Frame: 10 Years

    • Parts: 1 Year

    • Labor: 1 Year

  • Commercial use voids this warranty.

STEPR+ & STEPR Classic

  • Home Use Only

    • Frame: 10 Years

    • Parts: 2 Years

    • Labor: 1 Year

  • Not valid for commercial environments.

STEPR Pro Classic & STEPR Pro+

  • Home Use Warranty

    • Frame: 10 Years

    • Parts: 5 Years

    • Labor: 3 Years

  • Light Commercial Warranty

    • Frame: 10 Years (coatings excluded)

    • Parts: 3 Years

    • Labor: 2 Years

STEPR XL Classic & STEPR XL+

  • Full Commercial Warranty

    • Frame: 10 Years (coatings excluded)

    • Parts: 3 Years

    • Labor: 2 Years

STEPR PERFORMANCE XL (VPR™ Units)

  • Full Commercial Warranty

    • Frame: 10 Years

    • Parts: 3 Years

    • Labor: 2 Years

STEPR ALL-IN TREAD XL

  • Full Commercial Warranty

    • Frame: 10 Years

    • Parts: 3 Years

    • Labor: 2 Years

 


General Warranty Terms

  • Original Purchaser Only
    This warranty is non-transferable and applies solely to the original purchaser.

  • Limited Remedy
    At STEPR’s discretion, defective products will be repaired or replaced using new or refurbished components.

  • Pre-Authorization Required
    All warranty service must be authorized by STEPR prior to repair. Unauthorized repairs may void coverage.

  • Service Charges
    Replacement parts may incur a handling or shipping fee. In-home service visits may include a trip charge. These costs are the responsibility of the customer.

 


Warranty Exclusions (What Is Not Covered)

This warranty does not cover:

  • Normal Wear & Tear
    Including belts, batteries, grips, rubber or plastic components, paint, and finishes.

  • Improper Assembly or Installation
    Damage resulting from failure to follow STEPR assembly instructions.

  • Unauthorized Modifications
    Alterations or use of non-STEPR components.

  • Misuse or Abuse
    Including impact damage, exposure to water, extreme environmental conditions, or use outside intended environments.

  • Lack of Maintenance
    Failure to follow STEPR’s recommended maintenance schedule.

  • Improper Storage
    Including damp, corrosive, or unsuitable environments.

  • Unauthorized Commercial or Rental Use
    Unless explicitly covered under a commercial warranty.

  • Third-Party Repairs
    Any service performed by non-authorized providers.

  • Transportation Damage After Delivery

  • Cosmetic Damage
    Scratches, dents, or chips that do not affect performance.

  • Non-OEM Replacement Parts

  • Acts of God
    Including fire, flood, earthquake, lightning, or other natural disasters.

  • Serial Number Removal or Alteration

  • Failure to Register the Product (where applicable)

  • Use Outside the United States
    Coverage may be region-specific.

 


Limitation of Liability

To the maximum extent permitted by law, STEPR shall not be liable for indirect, incidental, or consequential damages, including loss of use, revenue, or profit. Some jurisdictions do not allow these exclusions, so limitations may not apply to all purchasers.

 


How to File a Warranty Claim

To initiate a warranty claim, contact STEPR Customer Support and provide:

  • Proof of purchase

  • Product serial number

  • Detailed description of the issue

Incomplete submissions may delay or void warranty service.

 


Legal Rights

This warranty provides specific legal rights. Additional rights may vary by state or jurisdiction.

 


Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WHERE SUCH DISCLAIMERS ARE NOT PERMITTED, IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY.

 


Warranty Registration & Activation

Register Your Product

To ensure full warranty access and faster service, STEPR strongly encourages product registration within 30 days of purchase.

How to Register:

  1. Visit: www.getstepr.com/pages/warranty-registration

  2. Enter your product model, serial number, and purchase date

  3. Submit the form to complete registration

Benefits of Registration

  • Faster warranty service

  • Verified proof of ownership

  • Product updates and safety notifications

Failure to Register

Failure to register within 30 days may delay or limit warranty services.

Warranty Effective Date

Your warranty becomes effective on the date of purchase. Registration ensures uninterrupted access to warranty benefits and support.

Return and Refund Policy

Please review the policy below to understand your return and cancellation rights with STEPR products.


1. Return Eligibility

Standard STEPR Models
Standard models are eligible for return in accordance with the conditions outlined below.


2. Return Window

You may request a return within 14 days of the delivery date.


3. Fees

  • Cancellation Fee: 3% of the order total (applies to all cancelled orders).

  • Restocking Fee: 10% of the product price (applies to approved returns).

  • Freight Costs: Original and return shipping/freight charges are non-refundable and are the customer’s responsibility.


4. Return Conditions

To qualify for a refund, returned items must meet the following requirements:

  • Condition: Product must be undamaged, unused, and not misused.

  • Resale Quality: Item must be in resalable condition.

  • Packaging: Must be returned in original packaging, properly secured to prevent damage during transit.

  • Proof of Purchase: A valid original receipt or proof of purchase is required.

  • Return Authorization: You must contact us and receive return authorization before sending any items back.

Items that do not meet these requirements may be subject to reduced refunds or denial.


5. How to Initiate a Return

  1. Request Authorization
    Contact our support team to obtain return authorization and shipping instructions.

  2. Securely Package the Item
    Repack the item in its original packaging to ensure safe transport.

  3. Ship the Item
    Return the product to the original dispatch location provided in your authorization instructions.

  4. Inspection & Refund Processing
    Once received, the item will be inspected. If approved, your refund will be issued to the original payment method. Please allow adequate processing time.

You will receive an email notification once your refund has been completed.


6. Cancellations

Before Shipment Scheduling
Orders may be cancelled any time prior to being scheduled for shipment. A 3% cancellation fee applies.

After Shipment Processing
Once an order has been processed for shipment, it cannot be cancelled.

Partial Cancellations
Partial order cancellations are not permitted. Orders must be cancelled in full.

To request a cancellation, email info@elitecorehealth.com. If approved, you will receive confirmation via email.


7. Final Determination

We reserve the right to make the final decision on all return and cancellation requests.


8. Questions?

If you have any questions regarding this policy, please contact us at info@elitecorehealth.com prior to making your purchase. We’re happy to help clarify any details.